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Frequently asked questions

Ordering & age verification

Do I have to be 18 to order?: Yes. Plug Gy sells age-restricted products. You confirm your date of birth before browsing, and ID is checked at delivery or pickup. We do not sell to anyone under 18.
Do I need an account?: Yes, an account is needed to place an order. It lets you track your order, keep a wishlist and see your full history.
Can I change or cancel an order?: Contact us as soon as possible with your order number. If the order has not yet been packed we can usually adjust or cancel it.

Where do you deliver?: We deliver across Guyana. Delivery fees are calculated at checkout, and pickup in Georgetown is free.
How long does delivery take?: Georgetown orders are usually delivered in 1-2 days. Other regions typically take 2-4 days depending on courier schedules.
Is delivery ever free?: Yes. Orders above the free-delivery threshold shown in your cart ship at no delivery cost.

How can I pay?: Cash on delivery and bank transfer. Cash on delivery is paid when the order arrives; bank transfer is paid before dispatch.
What currency are prices in?: All prices are in Guyanese dollars (GYD).

How do I know which pods or coils fit my device?: Each product lists compatibility in its specifications and variants. If you're unsure, contact us with your device name and we'll confirm.
Why is an option marked sold out?: Stock is tracked per variant — flavour, colour, size or strength. When that specific option runs out it shows as sold out even if others are available.
Are the reviews real?: Yes. Only reviews written by signed-in Plug Gy customers appear on the site. We do not publish invented reviews or ratings.

Still stuck? Contact us.